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Monday, September 3, 2012

The Advantage: Post#8--Create Clarity

Discipline #2—Create  Clarity: Clarity around goals depends upon creating alignment. However, any misalignment at the top of an organization creates confusion, conflict and strife below. Small gaps at the top translate to huge divides lower in the organization. Mission statements can become a ball of wax full of platitudes and buzzwords that confuse, not clarify.  So the author offers six clarifying questions: Why do we exist? How do we behave? What do we do? How will we succeed? What is most important right now? Who must do what?

Question #1: Why do we exist? High performing teams want and need a noble and aspirational goal. They need to answer the ‘not what we do’ but ‘why we do it’ question. But it’s not a slogan or tagline—more our real purpose.  So a hotel might provide excellent service, but why? To help patrons escape and recharge so they can go back to work with renewed energy. And the focus of that purpose can be industry, community or customer driven (among others). But knowing why we do what we do drives us toward a higher calling—a purpose.

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