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Wednesday, September 5, 2012
The Advantage: Post #11--Reinforce Clarity
Discipline #4: Reinforce Clarity—Checking on the six clarifying questions ensures clarity will be established and held by the team. So, an organization has to weave it into its DNA without creating a bureaucracy. Certain human systems can be used to reinforce these clarifying questions. New hires at an organization provide the opportunity to teach and ensure that they know and will focus on and live by the questions. Using a simple yet consistent plan throughout the organization is key. Interviewing can also provide an opportunity for any leaders to probe new hires for their fit with corporate values. Keep performance management simple, but make sure the right conversations are about the 6 clarifying questions. If your corporate values matter—especially the permission-to-play (fundamental issues)—you should hold every employee to them, and those who simply cannot play by those fundamental rules should be let go.