Key Leadership Principles of Culture Change
#1 “Survival anxiety or guilt must be greater than learning anxiety.”
#2 “Learning anxiety must be reduced rather than increasing survival
anxiety.” #3 “The change goal must be defined concretely in terms of the
specific problem you are trying to fix, not as ‘culture change.’” #4
“Old cultural elements can be destroyed by eliminating the people who
‘carry’ those elements, but new cultural elements can only be learned if
the new behavior succeeds.” #5 “Culture change is always transformative
change that requires a period of unlearning that is psychologically
painful.”
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