Friday, January 10, 2014
On My Watch: Post #3--Interruption
Interruption: Things get stalled and choked in such a system. Johnson offers a simple way to break logjams: Interruption. Instead of full-fledged change, she opts for the interruption “softball” to nudge the conversation or challenge an assumption to move things in a new direction. Brainstorming new ways of describing problems, using consultants to push the discussion, asking disruptive questions—all of these interrupt and change the conversation.