Leading in the Dark: Leaders can’t absorb all the information out there to make decisions. By necessity, information gets filtered by staff and managers. Moreover, there’s a flood of information available today. So, leaders have to get good at “…separating the signal from the noise.” Absence of information can make leaders edgy and distrustful and force them to turn to control, even micromanagement—never a good idea. Moreover, political appointees run into a special brand of isolation from career government employees who have been through appointees by the scads and know it’s often simply a waiting game.
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