Leading at Scale:
Big scale has an effect. “It distorts, it disconcerts, and it makes even small things huge.” When leading at a distance, keep focused on the horizon and macro shifts in the economy and society and avoid rearranging the pencils on your desk—what we often do when overwhelmed. Avoid getting pulled into the weeds and keep a system-wide perspective. Techniques to handle scale revolve around asking good questions like, “Why bother?” and “Why?” (5 times—Kaizen technique).
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