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Monday, December 30, 2013
Culture: Post #7--Leading Change
How Leaders Manage Culture Change When
leaders want to move change along, leaders have to create disequilibrium (unfreezing) that pushes people to change. Stages of learning/change (based on Kurt Lewin’s Change Management Model): 1. Unfreezing: Leaders motivate by providing discomforting data, connecting it to goals and ideals that produce anxiety, and creating a psychologically safe place to solve the problem as well as maintain integrity and identity. Basic principles of change: survival anxiety must be more powerful than learning anxiety, but it’s better to reduce learning anxiety rather than raise survival anxiety. 2. Cognitive Restructuring (Change-Transition): After unfreezing the organization, people have to change one of two ways: By imitating role models or by trial and error—Imitation or Experimentation. 3. Refreezing: New learning will stabilize and become the new norm only when people see results of the change efforts. However, if there’s no evidence that change is working, people revert back to old ways.