Extraordinary Coach: #8 Even More

Even Richer Resources: If you buy the book, you get a deeper well of resources in the Leadership Resources Center, which includes:

a. A sequential series of videos of Jack Zenger actually coaching and demonstrating the process outlined on p. 79 of the book. This series of videos is worth the price of the book alone!
b. A bevy of case studies including one on Symantec (my personal antivirus protector).