We’re Lost But Making Good Time. The bottom line of this chapter is that when nonprofits don’t manage to outcomes, the impact of the organization is greatly diminished. While not a new problem, it’s a more urgent one due to dwindling discretionary budget funds, both state and federal. A few salient tweets from the back of this chapter:
a. “The vast majority of nonprofits have no reliable way to know whether they’re on track to deliver what they promise to those they serve.
b. Managing to outcomes means investing in continuous collection and use of information to guide the organization’s decisions and operations.
c. Managing to outcomes requires a significant cultural shift within the organization. It’s primarily about culture and people—not numbers.”