Best Business Books #8--How to Win Friends...

How to Win Friends and Influence People by Dale Carnegie (originally published in 1936 and republished by Simon and Schuster, 2009). This book is a classic and one that has sold well over 15 million copies over the years. Carnegie makes two big points: First, handle people effectively. Don’t criticize, complain or condemn and give honest and sincere appreciation. Also, Carnegie offers his big second piece of advice: Make people like you: Be genuinely interested in other people, remember people’s names, be a good listener, encourage people to talk about themselves, make the other person feel important, and finally smile! While Carnegie was not a researcher, his basic tenets can be supported by today’s research and by common practice.