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Thursday, November 18, 2010

Fierce Conversations: Post #5

Resolution: Now it’s time to move toward agreement about the next steps.

a. Ask questions that move you toward resolution: Example: “What have we learned? Where are we now? Where do we go from here? What do we need to do now to resolve this situation?”

b. Make an agreement about holding each other responsible: Example: “I’m wondering what you and I need to do specifically and on a timeline to help change this situation to a win-win for us both. Do you have any thoughts about what we can do? Would you be interested in brainstorming this to move it forward?”

c. After this meeting, you may consider summing up what happened and setting out some deadlines, without sounding like a field marshal!

d. Final word. While fierce conversations seem difficult, they get much easier every time you use them. AND they make a real difference in our personal and professional happiness. Remember, problems unaddressed only get bigger and tougher if not addressed by a fierce conversation.

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