Creating Growth Mindsets: Leaders need to create the kind of environment where innovation can thrive. Chance favors the prepared mind, and mindset determines choices. A learning mindset, a broad repertoire of experiences, and customer empathy all create the kind of mindset required to thrive in an uncertain, adaptive environment. Cognitive diversity especially improves decision quality. Some creativity engineering techniques: Challenging assumptions; Connecting unrelated ideas; Visualizing how the future might look; Collaborating with diverse people (and customers); Improvising when necessity requires it; Reframing by asking a different question; and, Playful experimentation.