Individual Change To change culture, people must also change. Authors suggest the Management Skills Assessment Instrument (MSAI) provided in the appendix of the book. A form of MSAI used in a 360 approach can lead to a profile of self vs. other profile in the four quadrants. Authors provide analysis of what skills will be congruent with a particular framework quadrant:
a. Clan (manage teams, interpersonal relationships, and develop others)
b. Adhocracy (manage innovation, the future, continuous improvement)
c. Hierarchy (manage acculturation, control systems, coordination)
d. Market (manage competitiveness, engagement of employees, customer service)
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