Overworked and Overwhelmed: Post #10--Relational Killer App

Relational: Listening is the “killer app” for stronger relationships. We’re social animals, relying on relationships to nurture us. To instill a sense of caring with another person, just listen in a caring and attentive way. Eblin describes three types of listening: Transient (me-focused, distracted listening); Transactional (you-focused, problem-solving listening); and Transformational (us-focused, relationship-building listening).