Build Trust: Vulnerability is at the heart of the trust-building the author talks about. A willingness to say “I’m sorry, I made a mistake, I goofed.” Giving up pride and ego, as well as being transparent, all in service of the collective team goal are the hallmarks of a healthy team. Vulnerability and creating a “safe place” to be vulnerable starts with the leader.
b. Master Conflict: Fear of conflict is symptomatic of an unhealthy relationship. Not feeling safe about speaking up in a meeting, for example, undermines a team. Not speaking up fosters political maneuvering and creates a team that’s not transparent but manipulative and distrustful. When a leadership team refuses to engage in conflict, they just transfer the conflict downstream, with magnified frustration for employees. Holding off giving opinions or disagreeing is a formula for a diseased team or organization. Reinforce healthy conflict and watch trust mount.