Tuesday, November 15, 2011
Necessary Endings: Post #7--Hope vs. Wishing
Hoping Versus Wishing: The Difference Between What’s Worth Fixing and What Should End. Past performance is the best predictor of future performance. This saying is as old and as true as any in human resources and performance management. The key to knowing whether you have hope for an employee or you are merely wishing for improvement is to determine exactly how the person will change. Having a proven change process (like attending Alcoholics Anonymous meetings), getting an admission of need vs. delusion, observing a self-driven and sustained process toward change, and getting some skilled help to keep the change on track are just a few structural elements we need to have hope in anyone actually changing. Saying they’re sorry and promising to do better isn’t enough. The reality is that, unless something changes, past performance will predict the future.