A Leadership Blog from from a leading Executive Coach, Professor and Author of 25 books. Also, visit www.SteveGladis.com and follow on Linkedin.
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Monday, May 10, 2010
PEAK: The Customer Pyramid
Relationship Truth 2: The Customer Pyramid 1. Unrecognized Needs are met (Transformational)—Creates Evangelism 2. Desires are met (Success)—Creates Commitment 3. Expectations are met (Survival)—Creates Satisfaction
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