Law #2: How a situation occurs arises in language.
c. Actions to take in the second step (around how things occur in language):
i. Be aware of any persistent complaints that rattle around in you.
ii. Note: Complaints are your perception, NOT the facts.
iii. Identify all four elements of your Racket: 1) Complaint, 2) Behavior, 3) Payoff, and 4) Cost.
iv. Examine your complaint, even write about it…what you’d want to say, who to forgive, your contribution to the problem, what you’d want to be forgiven for, etc.
v. Communicate what you’ve discovered about your complaint to others around you who matter in resolving this complaint.