Surviving Disruption--Post #10--Kiva

“Kiva the Disrupter: A young company changed its customers’ views of automation. But it took an army of robots—and more,” by Mick Mountz. This article chronicles Mountz’s big idea that mobile robots could disrupt how warehousing might operate far more efficiently. But he found out it took much more than just a great idea. He had to remove risk, take on end-to-end production of the bots, and provide outstanding service and more (HBR/Dec/'12)