Best Business Books #9--Human Problems....

The Human Problems of an Industrial Civilization by Elton Mayo (originally published in 1933 and republished by Routledge, 2003) remains a classic. Mayo, a psychologist and Harvard Business School guru, and his team studied a manufacturing plant called the Hawthorne Works in Western Electric’s plant. The findings of their experiments were enlightening, so to speak. By merely changing levels of light, productivity increased. Several great findings: Changes in working conditions increased output; morale and output are connected (when people think special attention is being paid to them, they improve); group cohesion is critical (the instinct of belonging to a group far outweighs the best management logic and intention); informal groups are very powerful, and management ignores them at great peril. Mayo laid the groundwork for other human relations greats like Herzberg, McGregor, and Maslow.

The Effect of Praise and Recognition at Work

The latest research of 10,000 business units in 30 industries conducted by Gallup as reported in How Full is Your Bucket? reveals that people who receive regular praise and recognition have increased productivity, engagement in their companies, a greater chance of staying with the company or organization, are liked and seen as loyal by their customers, and even have higher safety records than others on the job.